Methods of Payment
You can place your order using a credit card, Paypal account, or bank check. Orders placed with bank checks ship when your check clears our bank. Orders that ship to NJ are subject to NJ State sales tax.
Shipping Costs and Policies
We normally ship within 3 business days of receiving your order. Most orders ship via US Post Office Priority Mail (2-3 business days in transit). International orders are shipped by USPS Priority Mail International (6-10 business days, although customs and delivery time within your country may increase delivery time).
Shipping costs will be calculated during checkout before you finalize your order.
International orders may be subject to import duties, customs fees, or taxes within in your country. The customer is responsible for paying these fees if there are any. If you are unsure of your countries import laws, please investigate these before placing an order.
We ship to the address you enter when you place your order. If your address is entered incorrectly, you are responsible for any additional cost of re-shipping or any fees charged by the carrier for address corrections of packages in transit. Most orders ship USPS.
Returns, Exchanges, and Refunds
Custom length hoses and hose assemblies are not returnable except for exchange of defective merchandise.
Defective merchandise will be replaced subject to stock availability. If we are unable to offer a replacement, your total purchase price will be refunded. You must contact us within 72 hours of receiving your order and we will issue a return shipping label.
Returns for any other reason must be returned in good, saleable condition. shipping costs are not refundable and there will be a 20% re-stocking fee deducted from your refund.
6 Month Limited Warranty
The buyer understands that lubrication requirements can vary. Our products may not be suitable for every application. The buyer is responsible for completing his or her own engineering analysis to determine the proper application of products purchased from us as the seller has no control over how our products are used by the buyer, the buyer is solely responsible for the results of such application.
If a product is found to be defective within 6 months of purchase, Grease Extension Hoses will either replace, or repair the defective product or make a refund to the buyer. The seller is not responsible for incidental or consequential damages. For full warranty details, see the full text of our Limited Warranty here.